EBRD Project Complaint Mechanism Form
This document is the official form for submitting complaints to the Project Complaint Mechanism (PCM) of the European Bank for Reconstruction and Development (EBRD). It includes sections for providing information about the complainant, the project at issue, and any efforts made to resolve the problem. The form also requests details on the harm caused by the project and the desired outcomes.
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How do I fill this out?
Filling out this form involves providing detailed information about your complaint and the project at issue. You will need to describe the harm caused by the project and any efforts made to resolve the issue. Ensure all required fields are completed and attach any necessary supporting documents.
How to fill out the EBRD Project Complaint Mechanism Form?
1
Provide your name and contact information.
2
Indicate if a representative is filing the complaint on your behalf and provide their details.
3
Describe the EBRD project in question and the harm caused.
4
Explain any efforts made to contact the EBRD or project sponsor.
5
Attach any supporting documents and submit the form.
Who needs the EBRD Project Complaint Mechanism Form?
1
Individuals who have been harmed by an EBRD project and seek resolution.
2
Organizations advocating on behalf of affected communities looking to file a complaint.
3
Representatives authorized to file a complaint on behalf of the complainant.
4
Legal professionals assisting clients with complaints against EBRD projects.
5
Community leaders aiming to address collective harm caused by EBRD projects.
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What are the instructions for submitting this form?
Submit the completed form and any supporting documents to the Project Complaint Mechanism, Attn: PCM Officer, European Bank for Reconstruction and Development, One Exchange Square, London EC2A 2JN. You can also send it by fax to +44 20 7338 7633 or by email to pcm@ebrd.com. Alternatively, deliver the complaint by post or hand at any of the EBRD's Resident Offices for transmission to the PCM. Ensure all necessary documents are attached and accurately filled out to facilitate the resolution process. My advice is to double-check all information provided for accuracy and completeness before submission.
What are the important dates for this form in 2024 and 2025?
No specific important dates provided for 2024 and 2025.
What is the purpose of this form?
The purpose of this form is to provide a structured way for individuals and organizations to submit complaints to the Project Complaint Mechanism (PCM) of the European Bank for Reconstruction and Development (EBRD). By filling out this form, complainants can formally outline the issues they have encountered with an EBRD project, describe the harm caused, and detail any attempts made to resolve the problem. This helps ensure that the PCM has all the necessary information to address and resolve the complaint.
Tell me about this form and its components and fields line-by-line.
- 1. Name of the Person(s) or Organisation(s) filing the Complaint: Provide the name of the individual or organization submitting the complaint.
- 2. Contact information of the Complainant: Include email address and phone number if possible.
- 3. Representative Information: Indicate whether a representative is filing on behalf of the complainant and provide their contact details.
- 4. Proof of Authorization: Attach documentation authorizing the representative to file the complaint.
- 5. Request for Confidentiality: Specify if the complainant requests confidentiality and explain why.
- 6. Name or Description of the EBRD Project: Provide the name or a description of the project at issue.
- 7. Description of Harm: Describe the harm caused by the project and any efforts made to resolve it.
- 8. Contact with EBRD or Project Sponsor: Detail any attempts to contact the EBRD or the project sponsor.
- 9. Compliance Review Request: Indicate if a compliance review is requested.
- 10. Desired Outcomes: Explain what results the complainant hopes to achieve by submitting the complaint.
What happens if I fail to submit this form?
Failure to submit this form may result in the PCM being unable to address your complaint effectively.
- Unresolved Harm: The issues may remain unresolved, causing continued harm.
- Lack of Documentation: Without proper documentation, the PCM may not have sufficient information to act.
- Missed Opportunities for Resolution: Potential solutions and support from the PCM may be missed.
How do I know when to use this form?
- 1. Experiencing Harm: When you or your community has been negatively impacted by an EBRD project.
- 2. Non-compliance: If you believe the EBRD has not followed its own policies and procedures.
- 3. Seeking Help: When you need assistance in resolving a problem with an EBRD project.
- 4. Formal Complaint: To formally document and submit a complaint for official review and action.
- 5. Representative Filing: If you are a representative authorized to file a complaint on behalf of others.
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