To submit the Billing Inquiry Form, send the completed document to PNC Bank at P.O. Box 2859, Kalamazoo, MI 49003-2859. Alternatively, you may fax it to 269-973-1688 or email it to billinginquiries@pnc.com. Ensure all necessary documentation is attached, and reference the relevant transaction details for a prompt review.

Key dates for submitting the Billing Inquiry Form in 2024 include: March 1 for inquiries relating to January transactions, and April 1 for February transactions. Be mindful of these deadlines to ensure timely resolution of any billing issues, as inquiries must be filed within 60 days of the billing statement date.

The purpose of the Billing Inquiry Form is to facilitate communication between cardholders and PNC Bank regarding potential discrepancies in billing statements. This form serves as an official record of inquiries, ensuring that the bank has all relevant details to efficiently address customer concerns. By utilizing this form, customers can promote a smoother resolution process for issues related to unauthorized charges, refunds, and transaction errors.

• 1. Primary Cardholder Name: The name of the individual whose card account is in question.
• 2. Daytime Phone: Contact number for the cardholder to discuss the inquiry.
• 3. Card No: Full card number for reference regarding the disputed transaction.
• 4. Transaction Date: Date when the disputed transaction occurred.
• 5. Posted Date: Date when the transaction was posted to the account.
• 6. Amount in question: Amount the cardholder is disputing.
• 7. Merchant Name: Name of the merchant involved in the transaction.
• 8. Primary Cardholder Signature: Signature of the cardholder confirming authenticity.

Failing to submit the Billing Inquiry Form can result in delayed handling of your inquiry and unresolved disputes. Timely submission is crucial to ensure you have a chance for proper resolution. Without this form, the bank may lack the necessary documentation to investigate your claims.

• Delay in Resolution: No form means an increased likelihood of delayed responses regarding disputes.
• Unresolved Charges: Without submitting your inquiry, you risk losing the chance to resolve erroneous charges.
• Lack of Documentation: If not submitted, your claims may not be documented, complicating future resolutions.

• 1. Disputed Transactions: To officially contest transactions that you did not authorize.
• 2. Refund Requests: When you expect a refund that has not been processed correctly.
• 3. Clarification of Charges: If you need detailed information about a charge listed on your statement.