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How do I fill this out?
To fill out this document, take a moment to read the instructions carefully. You will find various sections addressing common queries regarding your benefits. Ensure to use the appropriate website for any additional information needed.
How to fill out the Express Scripts Prescription Benefits Overview?
1
Read through the entire document to understand the content.
2
Locate the relevant sections that apply to your queries.
3
Use the provided contact information if you have questions.
4
Follow any specific instructions detailed in the FAQs.
5
Complete any necessary actions as indicated, such as contacting customer service.
Who needs the Express Scripts Prescription Benefits Overview?
1
City of Frisco employees who need to understand their prescription benefits.
2
Families of City of Frisco employees who require information about coverage.
3
New members transitioning to Express Scripts for the first time.
4
Individuals seeking information on using home delivery pharmacy services.
5
Anyone looking for guidance on their prescription medication options.
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What are the instructions for submitting this form?
To submit this form, please send your completed document via email to submissions@express-scripts.com or fax it to 844-516-3324. You may also submit it through the online portal on the Express Scripts website. Ensure all information is accurate to avoid any processing delays.
What are the important dates for this form in 2024 and 2025?
Important dates to remember include the transition date of 1/1/2015 when City of Frisco members begin using Express Scripts. Ensure to update your pharmacy and services accordingly. Be aware of deadlines for enrolling in additional benefit programs as they are communicated in the welcome materials.
What is the purpose of this form?
This form serves as a comprehensive guide for City of Frisco employees transitioning to Express Scripts for their pharmacy benefits. It clarifies benefits, procedures for filling prescriptions, and options for medication delivery. Understanding this form is crucial for maximizing your prescription drug coverage and ensuring smooth access to necessary medications.
Tell me about this form and its components and fields line-by-line.
- 1. Member ID: Unique identifier for each member receiving benefits.
- 2. Pharmacy Information: Details regarding participating pharmacies in the network.
- 3. Contact Numbers: Customer service contact numbers for immediate assistance.
- 4. Benefit Details: Information about coverage types and medication eligibility.
- 5. FAQs Section: Commonly asked questions related to prescription benefits.
What happens if I fail to submit this form?
Failure to submit this form may lead to delays in accessing your prescription benefits. It is crucial to ensure all parts of the form are filled out accurately to enjoy uninterrupted pharmacy services.
- Delay in Benefits: Inability to access your prescription benefits effectively could impact your health management.
- Inaccurate Information: Incorrect or missing information may result in misunderstandings regarding coverage.
- Customer Service Hassles: Not completing the form properly might lead to additional calls to customer service for clarification.
How do I know when to use this form?
- 1. Transitioning to New Benefits: Understanding your new pharmacy benefits with Express Scripts.
- 2. Locating Pharmacies: Finding participating pharmacies to fill prescriptions.
- 3. Navigating Customer Service: Accessing customer service details for assistance with your benefits.
Frequently Asked Question
What is the main purpose of this document?
To provide information about the transition to Express Scripts and how to make the most of your prescription benefits.
How can I contact customer service?
You can reach Express Scripts Customer Service at 844-516-3323, available 24/7.
Will I receive a new member ID card?
Yes, new ID cards will be sent in your welcome package in December.
How do I transfer prescriptions?
You can transfer retail prescriptions to home delivery through the Express Scripts website.
What if I haven't received my ID card?
If you have not received it by 1/1/2015, please request a new card via customer service.
How can I save on medication costs?
Using generics and selecting home delivery for maintenance medications can help you save.
Is there a tool to calculate prescription costs?
Yes, the 'Price a Medication' tool on the Express Scripts website can estimate costs.
What types of medications are covered?
Both maintenance and short-term prescriptions are covered under your benefits.
When do my benefits start?
Your benefits with Express Scripts begin on 1/1/2015.
Can I use the mobile app?
Yes, the Express Scripts Mobile App provides easy access to your benefits and ID card.
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