To submit this form, please ensure it is fully completed and enclosed with the item(s). Send your completed return form to the Online Customer Services address provided on your invoice. If you are sending items back by post, make sure to affix the proper postage and keep proof of postage for your records.

In 2024, please ensure to follow return instructions by December 31. For 2025, keep an eye out for any policy updates that may affect your returns. Be aware of seasonal peaks that might affect processing times.

The purpose of this form is to provide a clear and concise method for customers to request returns or exchanges for items purchased online. It helps streamline the process by gathering essential information in one place, reducing confusion and ensuring efficient handling of returns. Additionally, it assists customer service representatives in providing rapid support and resolution to customer issues.

• 1. Order Reference Number: A unique identifier for your order.
• 2. Name: Customer’s full name.
• 3. Contact Details: Email address and phone number for communication.
• 4. Return Code: Select the reason for return from provided codes.
• 5. New Ring Size: Specify a different ring size if applicable.
• 6. Additional Comments: Any extra information that may assist your return.

Failing to submit this form could result in delays in processing your return request. Without the necessary documentation, your items may not be eligible for refunds or exchanges. Ensure to complete the form to avoid potential issues.

• Delayed Processing: Without proper submission, your request may take longer to address.
• Refund Issues: Incomplete forms may lead to missing refunds or exchanges.
• Communication Gaps: Lack of contact information may hinder customer support.

• 1. Returning Unwanted Items: Use this form if you changed your mind about a purchase.
• 2. Exchanging Item Sizes: Apply this form for ring size exchanges.
• 3. Addressing Faulty Goods: If the item received is incorrect or faulty, please submit this form.